Claims Assistant/Insurance Administrative Support

Want to work for a local company where you feel like you are part of a family, a team, and not just another number? Then you have come to the right place! Our organization is expanding, and we are looking for team oriented individuals who are not afraid to bring their unique talents to the table. Having roots in Ephrata, PA, G.R. Klinefelter Underwriters, Inc. provides comprehensive management services to several local insurance companies, including Windsor-Mount Joy Mutual Insurance Company and Cloister Mutual Casualty Insurance Company. As you come to know us, you will learn that our core values are integrity, community, diversity, accountability, perseverance, and commitment. Feel free to check out our websites to learn more about us and other opportunities we offer. Come join our team!

  • Job Details
  • Job Location -1 East Main Street, Ephrata PA Travel – None
  • Position Type – Full Time/Hybrid Schedule to work at Home
  • Job Shift – Day Shift/Flex Hours (Monday – Friday)
  • Educational Level – Bachelor’s Degree/Background in Insurance
  • Benefits for Full Time Employees- Medical, Dental, Vision, Life, Disability, Flex-time, 401k, Profit Sharing,Fitness Center on Site, Bonus and Company Social Events.
  • Work Environment – The office environment is bright and dynamic, offering creative work areas, collaborative zones, and spaces to enjoy during breaks, including a recreational area with interactive activities and a fitness center.

Duties and Responsibilities

  • Entry and set up of new claims.
  • Answering phones/transfer calls.
  • Assist customers with claim inquiries.
  • Answer general claims questions.
  • Learning industry terminology and the “language of claims”.
  • Assist Claims Manager with tasks.
  • This position would provide great opportunity for future advancement into a Claims Adjuster position.


  • B.A. Degree or High School diploma with experience.
  • Experience in or aptitude for customer service.
  • Knowledge of or aptitude to learn basic Property & Casualty insurance terminology.
  • Proficiency in keyboard and data entry and work effectively with computer system.
  • Ability to organize, prioritize and work independently.
  • Effective communication skills
  • Ability to use logic, reasoning and diplomacy in a demanding environment.
  • Commitment to company values and customer service.
  • Willing to obtain license for independent adjuster when on board with company, if opportunity arises to move into a Claims Adjuster position

What We Offer:

  • We provide a friendly and family based work environment
  • We provide an excellent Health Care package for our employees that includes Dental and Vision at no charge to the employee
  • We offer flex time work hours
  • We have profit sharing, bonus and a 401K program with Company participation.
  • Company picnic, Christmas party, cookouts and employee recognition for years of service

Windsor-Mount Joy Mutual Insurance Company is a mutual insurance company, rated A (Excellent) by A.M. Best. We are located in the heart of Ephrata, in Lancaster County serving the Mid-Atlantic Region. Windsor is affiliated with G. R. Klinefelter Underwriters, Inc., which is the managing corporation for several other insurance related organizations. G. R. Klinefelter Underwriters, Inc. employs approximately 45 people and growing.


  • Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8 hour flexible shift
  • Monday to Friday
  • Hybrid work schedule is available

Supplemental Pay:

  • Bonus & Profit Sharing pay